Terms of service and web applications use
This page outlines the Terms under which we (Kids Help Phone, or KHP) provide you with services when you engage with us — whether by phone, text, web app, mobile app, or by using our website.
We use the term “protected data” to refer to personal information and/or personal health information.
Questions about this page should be directed to [email protected].
What happens to the information you give us?
Information you give us is used to provide you with counselling services, answers to general questions, and crisis response services. As well, the data will be used for monitoring system performance, analytics, and for training purposes. KHP also uses aggregated or non-identifiable data for research and publications. We have various privacy-related polices, including a Data Retention and Disposal Policy, to guide how we protect your data.
Counselling service
KHP’s phone counselling service is anonymous and confidential. To access counselling services if you are concerned about sharing your mobile phone number, you can call a counsellor at 1-800-668-6868 — this service does not have access to your phone number.